Delivery & Refunds

Delivery & Returns

Stock Orders availability: Dispatched Monday-Friday at midday. However, any orders placed after midday will be shipped the following day. 

Some items may appear out of stock, but don’t worry! Because all of our products are handmade, they can often still be made to order.

Please send us a message to enquire about availability. As each piece is carefully handcrafted, orders may take 2–3 weeks to fulfil.

If you have any questions, custom requests, or would like to place an order, feel free to contact us — we’re always happy to help! ✨

RETURNS

Bedrock Creations handmade handbags are backed by a limited one-year warranty. Any damage not caused by normal wear and tear or negligence of the buyer is eligible to be repaired at no cost. The buyer assumes the cost of shipping item to Bedrock Creations. Bedrock Creations will pay to ship the item back to you once the repairs are complete. Any other repairs are covered on a case-by-case basis, at the discretion of Bedrock Creations, and the buyer assumes responsibility for all shipping costs.

FAQ:

I spilled coffee on my bag! What do I do?

- If your handbag was made with a canvas lining, good news! Wipe away the liquid on the canvas and let it dry. Our canvases are all made to be either waterproof or water-resistant, so they can handle spills. More Me Know handbags are also machine washable. Please ensure that you wash on cold, gentle cycle, and lie flat to dry. Be sure to spot test any stain removers in a hidden area to ensure there will be no discoloration.

 What is the difference between Waterproof canvas and WRC?

-Waterproof canvas contains a coating that allows it to hold water. WRC, or water-resistant canvas, will hold water for a short period of time but it will bleed through eventually. Both fabrics are treated to be hydrophobic, meaning the liquid will bead up and is able to be wiped off.